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Filing a Consumer Complaint

Upon receiving a written complaint and necessary documentation, OCP investigators will contact the merchant and attempt to mediate a resolution. The consumer will be kept informed of the progress of the case and participate in negotiating a settlement. Cases are also reviewed for a pattern of deceptive business practices and OCP may take legal action to correct these practices if appropriate.

Organization:


Office of Consumer Protection

Languages Available:


English - Spanish

Areas Served:
  • Montgomery County

Contact Info:



Locations

Office of Consumer Protection
100 Maryland Avenue
Rockville, MD 20850



  • Sun
  • 8:30 - 5:00
  • Mon
  • 8:30 - 5:00
  • Tue
  • 8:30 - 5:00
  • Wed
  • 8:30 - 5:00
  • Thur
  • 8:30 - 5:00
  • Fri
  • 8:30 - 5:00
  • Sat
  • 8:30 - 5:00

Target Population

Services

Consumer Complaints
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