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  • Community Outreach (View Details)

    Office of Consumer Protection (OCP) issues news releases, email alerts, and provides speakers to community organizations to keep Montgomery County residents aware of any changing laws or ways consumers can protect themselves from unfair and deceptive practicies. Investigators are available for consultation by telephone, email, and in person.

    Organization: Office of Consumer Protection

    Target Population

    Services

    Consumer Education, Outreach Programs

    Locations: View Location(s)

    • Office of Consumer Protection
      100 Maryland Avenue
      Rockville, MD 20850


    Information Number

  • Consumer Education (View Details)

    As part of this consumer education function, our office provides speakers to consumer groups, community organizations, businesses and other civic associations. These speakers have vast experience and knowledge of consumer issues including: Telemarketing scams Home improvements Auto buying and repair Scams targeting seniors Scams targeting sma...

    Organization: Office of Consumer Protection

    Target Population

    Services

    Consumer Complaints, Consumer Education

    Locations: View Location(s)

    • Office of Consumer Protection
      100 Maryland Avenue
      Rockville, MD 20850


    Information Number

  • Commission on Common Ownership Communities (View Details)

    The purpose of the CCOC is to advise the County Executive and the County Council on ways to better understand common ownership of property in communities, promote public awareness of the rights and obligations of living in common ownership communities, eliminate disputes and maintain property values and quality of life in community associations.

    Organization: Office of Consumer Protection

    Target Population

    Homeowners

    Services

    Consumer Education, Mediation

    Locations: View Location(s)

    • Office of Consumer Protection
      100 Maryland Avenue
      Rockville, MD 20850


    Information Number

  • Domestic Workers (View Details)

    The Domestic Workers Law was the result of a three year campaign by domestic workers and advocacy groups to help improve the working conditions for domestic workers. The law requires employers of certain domestic workers to negotiate and offer a written contract that discloses specific information regarding job conditions and benefits. The law al...

    Organization: Office of Consumer Protection

    Locations: View Location(s)

    • Office of Consumer Protection
      100 Maryland Avenue
      Rockville, MD 20850


    Information Number

  • Filing a Consumer Complaint (View Details)

    Upon receiving a written complaint and necessary documentation, OCP investigators will contact the merchant and attempt to mediate a resolution. The consumer will be kept informed of the progress of the case and participate in negotiating a settlement. Cases are also reviewed for a pattern of deceptive business practices and OCP may take legal acti...

    Organization: Office of Consumer Protection

    Target Population

    Services

    Consumer Complaints

    Locations: View Location(s)

    • Office of Consumer Protection
      100 Maryland Avenue
      Rockville, MD 20850


    Information Number

  • Merchant Disclosures (View Details)

    The Office of Consumer Protection's (OCP) Merchant Complaint Disclosure Reports are based on complaints filed with OCP over the last three (3) years. The total number of complaints includes both closed and pending complaints. Complaint totals for merchants can be affected by business volume, location, or the nature of the business. Some complaints...

    Organization: Office of Consumer Protection

    Target Population

    Services

    Consumer Complaints, Consumer Education

    Locations: View Location(s)

    • Office of Consumer Protection
      100 Maryland Avenue
      Rockville, MD 20850


    Information Number

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